Frequently Asked Questions
Everything you need to know about your Sky-Watcher gear and orders.
What is the standard shipping timeframe for telescopes?
Orders for in-stock items typically ship within 2-3 business days. Due to the size and sensitivity of optical equipment, we use specialized carriers to ensure your gear arrives safely.
Do Sky-Watcher products come with a warranty?
Yes, all new Sky-Watcher products purchased through authorized dealers include a limited two-year warranty covering manufacturer defects in materials and workmanship.
What is your return policy for optical equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to opened telescope sets or mounts.
Do you ship your products internationally?
Sky-Watcher USA primarily serves the United States and Canada. For customers in other regions, we recommend contacting your local Sky-Watcher distributor for support and purchasing.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.